Customer Testimonials
Been our dealership for almost 40 years. Guess that says it all. Dependable, questions answered effectively, attentive and polite
Always satisfied my needs. Long time customer. Tho dealership a distance from my home, I feel more secure taking car for service from where purchased.
Great dealership. Excellent customer service. Friendly staff. I’m a longtime customer and will continue to use them.
Very helpful and nice people , make you fill very confident in buying a vehicle, they don’t put any pressure on you to buy a vehicle. Overall great service I bought 2 vehicles from them and I will buy another vehicle from them with absolutely no thought because I know exactly what service I’m getting and the great quality of the vehicles.
Everything was good the service the experience like always good no complain the prices are ok
Brought our Trax in for service on Monday 3/27. Service was completed withing 2.5 hours - much quicker than expected. Work performed was explained well. Cost was quoted prior to service and was even a little less than quoted, which is always great!
Kevin Flynn was very helpful and took the time to answer all my questions I had about the vehicle I was purchasing. Not only did he answer all my questions but he went on my time table for the purchase, not his own. I would definitely buy a car from him again.
I received excellent service from this dealership. My experience with Jose and Ray was Top notch. The confidence I had when driving off the lot with my new truck because of the professionalism from Jose and Ray was high. Thanks guys! Great job!
Not Exactly what I ordered, but very content with my purchase. Thank you Rob Dwyer.
My first time trading in a car. Mike was able to get me what I needed, at the price I needed. It was a very easy transaction and I am very happy with my purchase. Thank you Mike!!!
Great experience. Knowledgeable service writer and problem solved quickly. Excellent service. Will return for future issues.
I honestly believe that the technicians at Jack Phelan Chevy are top notch. They are the reason I trust them with the maintenance needs of my truck.
I bought my car in this dealership. Great customer service! It was quick and well done. They have friendly staff.
It’s hard to find businesses today that care about their customers experience. This is one of them. Jack Phelan has been selling cars in it’s community and surrounding communities for over 50 years for a reason, they care about their customers. Kudos to J. C. Phelan who continues the Phelan tradition to this day. Well trained staff that likes their jobs and are happy working there. When the owner creates a positive environment for it’s staff it trickles down to the customers, hence why buying there is so effortless. Great job J. C. continue the Phelan mission.
We have used Jack Phelan a number of times. We work with the same salesman, Jenaro Gonzalez. Excellent salesman, is pleasant and works well with the customer.
The service is great. I am always attended to by Mr. Jason Carlton who has always helped me with explaining all the maintenance issues my car needs. He also helps me with coupons or rebates by saving me some money. The service repairs are great and they take care your car and when they are done the car drives smooth. Great work.
good warranty service on my parking brake problem. Reloaded the software and everything sems to be working properly.
Fast service, I was in and out in 30 minutes. I waited for my vehicle, I was glad I did.
I Just Purchased My 2nd Pre Owned Vehicle From Sales Associate Jenaro Gonzalez At Jack Phelan Chevrolet In Lyons Illinois Jenaro Gonzalez Is The Best Vehicle Sales Associate That I Have Ever Met Jenaro Is Very Knowledgable In All Aspects Of A Vehicle Purchase When We Met At The Dealership To See The SUV Jenaro And I Took A Walk Around Inspection Of The SUV { Inside And Out } Then Jenaro Answered Any Questions I Had Regarding This SUV We Then Took The SUV For A Test Drive Jenaro Explained Step By Step All The Highlights Of This SUV And How ...
Very clean everyone wear a mask, there was hand sanitary everywhere, very polite to everyone that came through the door
Yes very happy and very satisfied with my purchase today, my sales agent Robert Rios is the guy! I just want to say I met Robert back in 2012 and since we’ve always been in contact, he has won my confidence and honestly, truly you should stop bye and ask for him you won’t be disappointed !!!
Great work good service good costumer take care I hope they keep doing for everyone
Thanks again for serving my car, Jason took care of my Chevrolet in a professional and caring experience!
Ziv, makes car buying simple and quick. The best in the business. This was my 22nd car I bought from Phelan Chevrolet. I’ll be back for more.
As always Excellent Service!! Very friendly employees!! Missed the coffee . Could not make appointment on line. Any suggestions? Service was quick, not a long wait
I bought a vehicle at Jack Phelan Dodge and I could not get help on the paperwork errors from Tom after 3 months. I filed a complaint with BBB and BOB from the Chevy side fixed it in a week. Hats off to BOB I give him five stars, Chevy has there act together!!!********
The sales man was great as we have dealt with him before. Wasn’t impressed with the low selection available in the lot. Seems like it’s going out of business.
I would like to thank Mike for good service every time I come there he look out for me thumbs up thanks I will be sending people Mike’s way!!
My car broke down and Jeremy helped me out getting towed to Jack Phelan he gave me a good lead on a towing company. But the staff at the cashiers window in the evening after 5:00 were fantastic in helping me retrieve my bag I left accidentally in the car they assisted me and even had one of the big bosses come out to help. Jason was good at keeping my up to date on the repairs and when my car was ready. Thanks to all of them especially the cashiers, I wished I got their names but they get a ...
Ivan and Robert truly went above and beyond. Their kindness, respect and courtesy were not only appreciated but they restored my faith that there are businesses that still care about customer service and providing an excellent buying experience.
Always prompt service whether I have an appointment or just drive in for oil change. With all the new features I felt pretty comfortable driving away knowing everything the onboard computer system could do from a simple 5 minute walk through. Thanks again.
Great customer service!!! The staff and service was very courteous and friendly, I would definitely recommend Jack Phelan to my friends, family, and acquaintances. Great experience overall.
Great experience getting my Equinox. Rob made sure I was happy with my purchase top notch service. GM was great too. 5 stars. I will make sure to send a couple of friends .
Once again I was able to make my purchase without any pressure from any of the employees . Hope to visit again for a dependable used car my wife , for her transportation to work.
Les recomiendo mucho el servicio de Julián una persona que ayuda al cliente para que quede contento!! No importa el tiempo que tomes de estar ahí, aparte ayuda a que tengas un buen precio para tu carro !!
Jason provided excellent customer service! It is always a pleasure dealing with the employees in the service department. Thanks for all you do every visit!
Jeremy in the service department was extremely helpful and very professional. He is a very dedicated and knowledgeable employee and it was a pleasure to deal with him. Highly recommend anybody to contact him with service related issues.
Excellent customer service. In depth explanation of vehicle and operation. Opportunity to test drive multiple vehicles. Financing straightforward and uncomplicated. Great experience and love the vehicle.
Awesome customer service! If you’re looking for a professional, understanding, and patient person..ask for MIKE BORYCZKA. He helped us with all our needs for our family.
Rob Dwyer made this a super easy no snag experience and i would recommend to anyone, i am looking forward to having my car serviced here in the future
I had a very good experience. I left in a new car with a wide smile. Juan worked out a very good deal so that the payments were manageable.
great service.,i did not like waiting 3 hours for a oil change, but I understand with the virece, and people off on vacation, I would have liked to see some signs for people to wear masks,
Juan García es una persona muy eficiente y cortes respetuoso y amable si compro otro carro lo aria con el por ser una persona amable y ayuda a mucho ala persona te explica
The service writer let me know about my services that I needed for my car. He was very professional. I think his name was Jason.Great job
This is our 1st vehicle purchased at Jack Phelan. We’ve been in a couple times for test drives and everyone is always willing to help us out. We were just starting to look for vehicles and started with Jack Phelan when we test drove the Silverado. After going to multiple locations we ended up back at Phelan. Where everyone was working hard to get us where we needed to be in payments. Rob was not pushy but willing to find us exactly what we wanted. Ziv is fabulous, so kind and does a great job explaining all of our ...
Excellent service... Check in was easy. They kept everything touch free and sanitized, which I appreciated. The shuttle home and the pick up service was a bonus!!!
This was the best experience I've ever had buying a car. Because of the virus and me being 76, I had to look at cars online. I did talk with other dealerships and some were totally exasperating with their sales tactics and changing prices that i just couldn't nail down. Martin treated me almost like family, was very informative and the price was right on. The car was delivered the next day with my license plates already on. paperwork took like ten minutes and I was done! The only words I have are THANK YOU .I'll be back.
Pleasant staff, no pressure, explained everything about our new car and the financing. This is the fourth vehicle we have purchased there and we have referred others.
The sale was smooth and easy, Bill explained everything to me that I needed to know. Very helpful salesman, highly recommend him if you need a car (new or used) he will help you with anything you need!
Great car buying experience. My salesman was outstanding and the entire process went along smoothly. Will definitely be back next time I’m purchasing a vehicle.
Mike B and the staff were outstanding and great to work with! JC and Zivadin were very helpful and friendly as well! I understand why my father has been coming to Jack Phelan for 50 years!
Jason was knowledgeable and very professional. I have purchased several cars from Jack Phelan & have always received excellent service. I recommend them regularly. Thank you
Long time customer who has always been satisfied. Service provided was reviewed at end. Estimated time for completion was right on. I was surprized about new policy of charge to use credit card. If I had not had debit card or cash, I would have had to use credit card w 3.5% charge. There should have been a mailing to your customers re: this change. If there was a mailing and I missed it, my apologizes.
Great service not pushy ,quick in deal,sign and out. Just the way i like,Robert Dwyer gave me my space. Great experience, will recommend.
As always I was taken care of with great customer service. I like that part of the recap of service rendered is to let you know what the next service would be and the cost. This is a great benefit especially to those who are currently receiving services at no charge as part of a GM promotion.
Professional staff! I planned for a hour and half but my oil change was done in 40 minutes and I was able to use the coupon I received.
The service was great the staff were friendly and polite they took good care of me the car is now workinf fine thanks again for the great service
Service was completed in an extremely timely manner. Keep it simple. Keep it simple. Keep it simple. Extreme compliments are not necessary for a customer to express satisfaction.
When in for basic oil change, service man jason Carlton said it would be about an hour, it was ready in 45 min. I couldn't be happier seeing I pressed for time.
Excellent! The dealers where helpful and professional. I’ll spread the word and send people to this dealership with no questions asked excellent job jose
Very professional good prices. Will come back and buy another car. I will tell my friends about Jack Phelan Chevrolet. I am very happy thank you
I like this concessionaire well why do they have many cars to choose and different colors and its sellers are very efficient and I really liked the deal that they gave me.
I was hesitant to reply to a letter received in the mail, but I am so glad that I did! I called ahead Jackie was awesome! They provided the pre-approved status and when I arrived they handled everything in a very timely and professional manner. I drove for over an hour not to be disappointed. They were honest about everything and did not make any unrealistic promises to make the sale nor did they go over my requested monthly payment. They found the best option for my circumstance, worked with me and went above and beyond to ensure that I ...
I had called for an appointment and was told to come in the next day. I needed a small leak in my tire, wipers and a cabin air filter. Miguel was so very efficient during the whole process and was happy with the cost and service.
Great experience, great service, very fast, my jeep is as everything as told it would. couldn't be more satisfied. Thanks for the help you guys
Service was really great came in 8:30 and was done around 9:15 again great Service thank you Jason for your excellent Service helpful
I have a lot of contfidence in the service department because went I bought the equuinox in for repair the second time after the initial repair.I told then to listen to a winding nois coming from the engine.there was something not right .They agreed to have the mechanic that worked on it the frist time listen to it. He corrected the problem.
Jose was very professional and informative. He kept me abreast of everything that was going on.I had a great experience and would recommend Jack Phelan without hesitation.
I was very impressed with the dealership, and the Salesperson, Bob Dwyer, I dealt with. He was very honest with me, to the point of not selling me the vehicle I initially selected. He found something wrong and told me he would not sell it to me.
I don’t remember the guy that wrote up my car when I brought it in for the recall but he was very helpful and very professional
Friendly staff, very accommodating customer amenities. The wait was a bit long but, I was told that I could arrange for a porter to drop me off at work, if need be.
It was so easy and smooth, the best car buying experience I’ve ever had. I appreciate the way they worked to accommodate my needs.
I appreciate getting in on time, I was kept appraised of the progress of my service work. Also appreciated the comfortable waiting room. Got me out in a reasonable period of time with a cleaner car than when I came in.
We continue to purchase our vehicles at Phelan for two reasons.... First, they always offer the best price for their vehicles and Second, their maintenance department and service is awesome. I've heard horror stories of dealerships Maintenance departments. But at Phelan, we've only experienced friendly service. Jack Phelan doesn't only care about selling you a car, they also want to know that you are safe in it and that your experience when driving it gives you peace of mind. Taking our cars for maintenance,, we know that our trucks were worked on and/or repaired by qualified ...
Great service guys. Went in for tires and found that truck had a cracked ball joint and they guys explained the situation and it was taken care of. Thanks for keeping my family safe.
All went well. Took a little longer than expected.was told that was normal for 1st oil change will go back in the future for service.
I received excellent customer service and The wait was not long. The only complaint i have is with the car. This is the 3rd time the car has been serviced for the engine light turning on and I purchased the car less that a year ago. I will discourage anyone from purchasing a Chevy vehicle. This is extremely disappointing since your service department and staff are excellent.
This location was the friendliest staff I ever met. I would recommend for anything. The staff went above and beyond to help me. They are very professional and very knowledgeable. Wish I would of came here for all my cars prior to now. From now on this is my car dealership and will be telling everyone about it!! They are the best!
Once again My family and I stoped by the dealer to handle an issue on one of the vehicles that we purchased there. After some thought, we decided to pick out a larger car and that took the best of 30 minutes, Once that was done we decided to swap our other work car and we found something that we both liked. Over all we once again received top service from both Stan and His crew!
Honestly I love comming here because the team is always very helpful specially Stan! I have purchased at least 4 of my cars there and will plan to come back in April to see what kind of vehicle I can come out with. I am very comfortable recommending this place to all my friends and Family.
Got oil change. Great customer service Needed a vacuum didn't get it, no enough techs Bill Shallow is the best salesman Want to see more accessories
They go above and beyond to service you and making you feel they work there for you to get you the vehicle that fits your wishes and budget. Very comfortable and grateful to Mr Stan, Jose and the finance dept who give you deluxe service. Very much happy with our purchase!!! You got to see Jack!!! 😉
I recently bought a 2017 minivan from jack phelan and the process was very simple no hassle no pushing for add ons and took in recently for an oil change they took me in and didn’t have to spend my whole day there within an hour and fifteen minutes I was out I would recommend them and I would go back there again
Bill Shallow is always super helpful! Won’t go to any other dealership for a car. Fast and easy and always keeps it real! Thanks!
my experience was wonderful at the dealership Martin I love him very experience person in the business i would recommend this dealership to all my family and friends
Just wanted to send a quick thanks to Bill Shallow for getting us into the van we wanted!! We would recommend Bill to all our family and friends. Thanks again!
I was able to purchase the vehicle that I was looking for The sale person work with me to get the deal and demo the equipment as how it worked I am please with the overall experience that I had Thanks very for the excellent service
Have been Purchasing Vehicles from Phelan For the past 10 years... Fair Pricing. Great Service, and Friendly Faces...Have two current vehicles that are serviced since New, at this Dealership !!!