Customer Testimonials
Always prompt service whether I have an appointment or just drive in for oil change. With all the new features I felt pretty comfortable driving away knowing everything the onboard computer system could do from a simple 5 minute walk through. Thanks again.
As always everything was top notch! Service writer could not have been more professional!
Great customer service!!! The staff and service was very courteous and friendly, I would definitely recommend Jack Phelan to my friends, family, and acquaintances. Great experience overall.
Great experience getting my Equinox. Rob made sure I was happy with my purchase top notch service. GM was great too. 5 stars. I will make sure to send a couple of friends .
Once again I was able to make my purchase without any pressure from any of the employees . Hope to visit again for a dependable used car my wife , for her transportation to work.
Robert Rios was my salesman and it was an amazing experience from start to finish we feel like we got a great deal on an awesome brand new Tahoe. Even during Covid he was able to deliver the truck to my house to ensure the safety of myself and my family. Will definitely be buying from Jack Phelan for our next purchase.
Fast, and great customer service! I will bring everyone I know there from now on!
Les recomiendo mucho el servicio de Julián una persona que ayuda al cliente para que quede contento!! No importa el tiempo que tomes de estar ahí, aparte ayuda a que tengas un buen precio para tu carro !!
Jason provided excellent customer service! It is always a pleasure dealing with the employees in the service department. Thanks for all you do every visit!
Jeremy in the service department was extremely helpful and very professional. He is a very dedicated and knowledgeable employee and it was a pleasure to deal with him. Highly recommend anybody to contact him with service related issues.
Excellent customer service. In depth explanation of vehicle and operation. Opportunity to test drive multiple vehicles. Financing straightforward and uncomplicated. Great experience and love the vehicle.
Awesome customer service! If you’re looking for a professional, understanding, and patient person..ask for MIKE BORYCZKA. He helped us with all our needs for our family.
Rob Dwyer made this a super easy no snag experience and i would recommend to anyone, i am looking forward to having my car serviced here in the future
I had a very good experience. I left in a new car with a wide smile. Juan worked out a very good deal so that the payments were manageable.
great service.,i did not like waiting 3 hours for a oil change, but I understand with the virece, and people off on vacation, I would have liked to see some signs for people to wear masks,
Juan García es una persona muy eficiente y cortes respetuoso y amable si compro otro carro lo aria con el por ser una persona amable y ayuda a mucho ala persona te explica
The service writer let me know about my services that I needed for my car. He was very professional. I think his name was Jason.Great job
This is our 1st vehicle purchased at Jack Phelan. We’ve been in a couple times for test drives and everyone is always willing to help us out. We were just starting to look for vehicles and started with Jack Phelan when we test drove the Silverado. After going to multiple locations we ended up back at Phelan. Where everyone was working hard to get us where we needed to be in payments. Rob was not pushy but willing to find us exactly what we wanted. Ziv is fabulous, so kind and does a great job explaining all of our ...
Excellent service... Check in was easy. They kept everything touch free and sanitized, which I appreciated. The shuttle home and the pick up service was a bonus!!!
This was the best experience I've ever had buying a car. Because of the virus and me being 76, I had to look at cars online. I did talk with other dealerships and some were totally exasperating with their sales tactics and changing prices that i just couldn't nail down. Martin treated me almost like family, was very informative and the price was right on. The car was delivered the next day with my license plates already on. paperwork took like ten minutes and I was done! The only words I have are THANK YOU .I'll be back.
Pleasant staff, no pressure, explained everything about our new car and the financing. This is the fourth vehicle we have purchased there and we have referred others.
I had a great experience trying to purchase a car at Jack Phelan Chevrolet dealership working with Janero. He was very kind and patient and really helpful. I would definitely recommend him to family and friends. Thank you Janero.😎😊
The sale was smooth and easy, Bill explained everything to me that I needed to know. Very helpful salesman, highly recommend him if you need a car (new or used) he will help you with anything you need!
Great car buying experience. My salesman was outstanding and the entire process went along smoothly. Will definitely be back next time I’m purchasing a vehicle.
Mike B and the staff were outstanding and great to work with! JC and Zivadin were very helpful and friendly as well! I understand why my father has been coming to Jack Phelan for 50 years!
Jason was knowledgeable and very professional. I have purchased several cars from Jack Phelan & have always received excellent service. I recommend them regularly. Thank you
Long time customer who has always been satisfied. Service provided was reviewed at end. Estimated time for completion was right on. I was surprized about new policy of charge to use credit card. If I had not had debit card or cash, I would have had to use credit card w 3.5% charge. There should have been a mailing to your customers re: this change. If there was a mailing and I missed it, my apologizes.
Great service not pushy ,quick in deal,sign and out. Just the way i like,Robert Dwyer gave me my space. Great experience, will recommend.
As always I was taken care of with great customer service. I like that part of the recap of service rendered is to let you know what the next service would be and the cost. This is a great benefit especially to those who are currently receiving services at no charge as part of a GM promotion.
Professional staff! I planned for a hour and half but my oil change was done in 40 minutes and I was able to use the coupon I received.
The service was great the staff were friendly and polite they took good care of me the car is now workinf fine thanks again for the great service
Service was completed in an extremely timely manner. Keep it simple. Keep it simple. Keep it simple. Extreme compliments are not necessary for a customer to express satisfaction.
When in for basic oil change, service man jason Carlton said it would be about an hour, it was ready in 45 min. I couldn't be happier seeing I pressed for time.
Excellent! The dealers where helpful and professional. I’ll spread the word and send people to this dealership with no questions asked excellent job jose
Very professional good prices. Will come back and buy another car. I will tell my friends about Jack Phelan Chevrolet. I am very happy thank you
I like this concessionaire well why do they have many cars to choose and different colors and its sellers are very efficient and I really liked the deal that they gave me.
I was hesitant to reply to a letter received in the mail, but I am so glad that I did! I called ahead Jackie was awesome! They provided the pre-approved status and when I arrived they handled everything in a very timely and professional manner. I drove for over an hour not to be disappointed. They were honest about everything and did not make any unrealistic promises to make the sale nor did they go over my requested monthly payment. They found the best option for my circumstance, worked with me and went above and beyond to ensure that I ...
I had called for an appointment and was told to come in the next day. I needed a small leak in my tire, wipers and a cabin air filter. Miguel was so very efficient during the whole process and was happy with the cost and service.
Great experience, great service, very fast, my jeep is as everything as told it would. couldn't be more satisfied. Thanks for the help you guys
Service was really great came in 8:30 and was done around 9:15 again great Service thank you Jason for your excellent Service helpful
I have a lot of contfidence in the service department because went I bought the equuinox in for repair the second time after the initial repair.I told then to listen to a winding nois coming from the engine.there was something not right .They agreed to have the mechanic that worked on it the frist time listen to it. He corrected the problem.
Jose was very professional and informative. He kept me abreast of everything that was going on.I had a great experience and would recommend Jack Phelan without hesitation.
I was very impressed with the dealership, and the Salesperson, Bob Dwyer, I dealt with. He was very honest with me, to the point of not selling me the vehicle I initially selected. He found something wrong and told me he would not sell it to me.
I don’t remember the guy that wrote up my car when I brought it in for the recall but he was very helpful and very professional
Friendly staff, very accommodating customer amenities. The wait was a bit long but, I was told that I could arrange for a porter to drop me off at work, if need be.
It was so easy and smooth, the best car buying experience I’ve ever had. I appreciate the way they worked to accommodate my needs.
I appreciate getting in on time, I was kept appraised of the progress of my service work. Also appreciated the comfortable waiting room. Got me out in a reasonable period of time with a cleaner car than when I came in.
We continue to purchase our vehicles at Phelan for two reasons.... First, they always offer the best price for their vehicles and Second, their maintenance department and service is awesome. I've heard horror stories of dealerships Maintenance departments. But at Phelan, we've only experienced friendly service. Jack Phelan doesn't only care about selling you a car, they also want to know that you are safe in it and that your experience when driving it gives you peace of mind. Taking our cars for maintenance,, we know that our trucks were worked on and/or repaired by qualified ...
Great service guys. Went in for tires and found that truck had a cracked ball joint and they guys explained the situation and it was taken care of. Thanks for keeping my family safe.
All went well. Took a little longer than expected.was told that was normal for 1st oil change will go back in the future for service.
I received excellent customer service and The wait was not long. The only complaint i have is with the car. This is the 3rd time the car has been serviced for the engine light turning on and I purchased the car less that a year ago. I will discourage anyone from purchasing a Chevy vehicle. This is extremely disappointing since your service department and staff are excellent.
This location was the friendliest staff I ever met. I would recommend for anything. The staff went above and beyond to help me. They are very professional and very knowledgeable. Wish I would of came here for all my cars prior to now. From now on this is my car dealership and will be telling everyone about it!! They are the best!
Once again My family and I stoped by the dealer to handle an issue on one of the vehicles that we purchased there. After some thought, we decided to pick out a larger car and that took the best of 30 minutes, Once that was done we decided to swap our other work car and we found something that we both liked. Over all we once again received top service from both Stan and His crew!
Honestly I love comming here because the team is always very helpful specially Stan! I have purchased at least 4 of my cars there and will plan to come back in April to see what kind of vehicle I can come out with. I am very comfortable recommending this place to all my friends and Family.
Got oil change. Great customer service Needed a vacuum didn't get it, no enough techs Bill Shallow is the best salesman Want to see more accessories
They go above and beyond to service you and making you feel they work there for you to get you the vehicle that fits your wishes and budget. Very comfortable and grateful to Mr Stan, Jose and the finance dept who give you deluxe service. Very much happy with our purchase!!! You got to see Jack!!! 😉
I recently bought a 2017 minivan from jack phelan and the process was very simple no hassle no pushing for add ons and took in recently for an oil change they took me in and didn’t have to spend my whole day there within an hour and fifteen minutes I was out I would recommend them and I would go back there again
Bill Shallow is always super helpful! Won’t go to any other dealership for a car. Fast and easy and always keeps it real! Thanks!
my experience was wonderful at the dealership Martin I love him very experience person in the business i would recommend this dealership to all my family and friends
Just wanted to send a quick thanks to Bill Shallow for getting us into the van we wanted!! We would recommend Bill to all our family and friends. Thanks again!
I was able to purchase the vehicle that I was looking for The sale person work with me to get the deal and demo the equipment as how it worked I am please with the overall experience that I had Thanks very for the excellent service
Have been Purchasing Vehicles from Phelan For the past 10 years... Fair Pricing. Great Service, and Friendly Faces...Have two current vehicles that are serviced since New, at this Dealership !!!
I’ve been going to Jack Phelan for over 5 years now for service & Several purchases. Ive never had a bad experience. Their staff is very professional & punctual. The prices are unbeatable & I never feel pressured. I enjoy my experience every time! I would recommend to all my friends & family.
That your charging A fee for using a credit card. If I would have known this I would have brought a check. Very disappointed by a big company.
I cannot express enough how awesome they are! Always patient with me and let me tell you it is not easy to deal with me. They answer all my questions and calm my unease.
They finally finished the that was needed. The last time I was in the didn’t do the work even though they knew about it.
Never any haggling over price. The process of buying a car here a pleasurable experience. Not a better dealership anywhere. Once you see "Jack", you wll never buy a car from anyone else.
Bill Shallow and Ziv made our experience so quick and easy. Highly recommend working with them if you’re interested in purchasing a vehicle. We will be back when our lease is up
Hear I listen to our needed. I will recommend my friend as well as family please keep up the good work thank you very much
Every one was very polite and knowledgeable.compassionate and understanding. Customer service skills was shown during my visit. I will tell the world about this place.
I had recently just been discharged from bankruptcy I learned my lesson!! Went to dupage jeep was told that they would work with me and i just got pushed out the door!! So i dis a little research and and got in touch with Jack Phelan chevy I AM EVER SO HAPPY !! The best car buying experience i ever had the manager was straight forward with me needless to say i left there with a brand new car thanks again cant wait to come and buy a truck from these guys
Even though Skip was new, he did an excellent job with the assisting of Rodger. I was able to test driver and choose which vehicle best fit me. Also, I was given addition information that I was not aware of. Great Customer Service!!!!!!
I brought my car in for an oil change and had a small air leak in a tire. The tire was supposedly patched and when my family got into the car this morning the tire was fat....I.e. the leak was worse I’ll see you in the morning tomorrow
We were greeted at the door, had a test drive in less than 15 min! The salesman met our needs financially with out ANY games. Had us out the door with our new Chevy Equinox In about an hour!
I walked in feeling sad that I was trading in my car that I didn’t really want to give up. But Robert provided great Service and got me in a used 2019 Impala. Made me feel a lot better walking out!
The entire staff was professional and helpful. I bought a new Equinox that was just to my specifications for a great price. The paperwork was quickly finished and I was able to drive my new car home in record time. Mike was helpful to setup all the features and educate me on how to operate everything on the car. I would definitely recommend Mike B and Zivadin to anyone looking for a new vehicle.
Professional service team - wonderful people - took care of issue as quickly as possible. The team was able to set a time that worked well for me & my family. The follow up after the service has been good as well.
They did a great job fixing my car, but I didn't think it would take 2 1/2 hours since I had an appointment. The repair was for something under warranty, so there was no charge. That was wonderful. The people are nice. The restroom was smelling up the waiting room, smelled like they have a plumbing problem.
My request with mike and finance Martin is always a good one they could make it happen the car u want and good finance thanks
I had the opportunity I had opportunity to laugh joke around and be serious and get work done on a timely manner thank you. Do it again two year
Helped me right away and texted me when finished and answered all my questions. Paid they even took my suburban out for me to drive home.
I give Jack Phelan 5 Stars because salesman Sammy looked out for me and I got the car I wanted he was very professional. Made sure I got what I wanted so I would recommend anyone to come to Jack Phelan Chevrolet in Lyons IL.
The staff was helpful, friendly, and understand the needs of their customers. Stan, Bill, and Ziv were able to make my husband's and I needs down, and we left very happy enjoying our new Chevy Trax.
They had my vehicle most of the day for recall oil change. They told me they didn’t have the recall part. I wouldn’t have brought my vehicle in if they didn’t have part. Now it’s a week later and they still don’t have part.
I had an unusual issue with my car, I had gotten bad gas from a station. Everyone in the mechanics department were very helpful. My car was fixed in less time than predicted and for less money. I appreciated their help in this situation.
Ziv and Roberto provided excellent service. Ziv is a great sales man. I always recommend people I know to this dealership. I love it, will come when I need a car for my sons.
Great service, everything was explained and easy to understand. The guys were extremely nice and service oriented. And they were really busy but always were in a great mood.
They do a very good job at Jack they are very experienced very polite and I like going there I would take my car there every time to get service
Jenaro Gonzalez knew exactly the car I wanted and I got what I wanted Jenaro is a fine sales rep and you should have more like him
I took my car in for a recall on my Malibu. Jason helped me with everything made sure I left so happy thank again Jason!
tHE FINEST DEALERSHIP i HAVE EVER DEALT WITH. Professional and honest and vehicle is always ready when they say its ready.
Very pleased, they?re fast and make time to accommodate you even if their schedules are full love it
The great pleasure of getting my car serviced by the best people. I really loved their attitude towards work and the best and affordable service ever.
Jose at the service desk was great! Right away when the car needed a couple days to repair, he offered me a loaner, car was fixed, Thank you!
Scheduled services performed excellent. Problem noise unable to duplicate. I have to schedule a ride with the tech to identify the sound in question.
Mike & Junior @ jack phelens in service department is very helpful, caring, professional, & always get the job done correctly.
Always a pleasure getting my car serviced. I have purchased 3 cars from them.
Good service and very professional . If I needed a ride they would supply one. Whenever I asked any questions about Chevrolet products they give me good answers. I am very pleased with this dealership.
Awesome. Mike and Ziv were great. I will always go back to Jack Phelan Chevy. I'm sure that their service is just as good.
I went in for an oil change and I was out within 20 minutes. Excellent service, very helpful. I would not go any where else for service on my car.
Leave Us A Review
