Customer Testimonials
This is the 3rd vehicle I have purchased at Jack Phelan, and the experience was always wonderful! Everyone is always friendly and helpful!
As always Jack Phelan’s service department go above and beyond to take care of my truck
Use Jack Phelan Chevy for every auto purchase. Staff is always polite. Jenaro is our usual sales person and is very professional and knowledgeable, Always an excellent experience.
Jeremy was very professional treats the customer right , I had every time my truck was in for service
They are very attentive to my requests and very prompt to help and answer to any questions or concerns I have. They are reliable and efficient. Highly recommend!
Nice and friendly staff. Good service and communication. Thank you so much for your service.
Nice and friendly staff. However was not offered or given a car wash. Overall 9 of 10 experience
Got me exactly the car I was looking for quickly and great people to deal with!
I always have an excellent experience at Jack Phelan service department. Jason was my service person and he was very helpful and knowledgeable. I was called to come in 1/2 hr earlier than scheduled, which made me very happy and was taken as soon as I walked in. Oil change was done in approx 30 mins.
Every thing went well until the signing. I was looking for 60 months payment and agreed to go to 72 if I had to. I found out that I was getting 84 months at the signing. The bought the care any way. Other wise the sale person was great. Hmade sure he took care of everything I wanted.
Excellent service and Kevin Flynn, I totally recommend him. Such an amazing guy and very professional. I ended up purchasing a 2025 Chevrolet Trailblazer. Very happy with my new SUV 🤗🙏
Great job, and fast. Nice price and good experience alway is great to go back
Good people and deal service enjoyed the experience this is 4th car at this dealership
I bought a 2021 Malibu Both of key fobs did not work. I would like to know if anyone tests key fobs before purchase
Took my car in for routine maintenance and Jason like always was very professional and courteous. I was in and out in no time at all.
EVERY THING WAS PERFECT EXCEPT THE PORTER FOR GOT TO FILL THE GAS TANK THANK YOU
In the last twenty plus years Jack phelan has been our vehicle care station my 2007 chev Tahoe runs like a baby. From basic oil changes, New tires, new remote and head lights replacement, to parts replacement . I wouldn’t count on anyone else to take of our Tahoe to save a dollar. Everyone that you come in contact with delivers the five star care. Thank you Jack Phelan for your commitment. That special valet service to and from my home is priceless ❤️
Love the experience made me feel like family vehicle is everything that I needed happy wife happy life
Needed service department assistance re coolant leak problem. Received assistance with setting up appointment, received constant contact while in waiting area, discussion re price and repair of vehicle in a timely manner.
Gr8 dealership, 10/10 i would definitely recommend them. Rob helped me out getting a vehicle, definitely ask for him if you are interested in buying a car from them!
Kevin Flynn has made my car purchasing completely amazing. He paid attention to my needs and wants. I was able to purchase the car that is needed for my family size at a price that is affordable. Kevin worked whole heartedly to give me the best experience here at Chevrolet. If you are in need come see Kevin Flynn indeed thanks for a great experience.
My parents bought a new Silverado from Edwin Martinez. Very cool guy! He’s very knowledgeable and helpful. I highly recommend you go see him if you need a new or used car.
very good service from jason,explained what my car needed also provided me with transportation to my home,driver was very polite
Professional sales team, and very thorough! Highly recommended, great selection of new and used vehicles. You will not leave dissappointed.
responded to a car guru ad that was fake from Jack Phelan Chev.. when the manager Carmen found out that I had discovered this, she stopped communicating. so this dealer is not trustworthy. if they will make up fake ads to get more inquiries, they are not to be trusted, take your business elsewhere.. I found out the ad was fake when I copied and pasted the vin/invoice code and said I was interested in this specific car. she responded that she could not see the car I was interested in and could I please mention the model I ... Read More DealerRater - Sep 18, 2024
Norman helped us get a brand new Trax at a great price! He was kind as well!
Great customer service from Jason. Had a oil & filter change. Always receive good service from him
Working with Jack Phelan Chevy was a refreshing car buying experience. Ray was a pleasure to work with and was very helpful and patient through out the car buying process. Jose delivered the car to our house, which made it extremely convenient and he was thorough in his walk through of the vehicle and its features. I would highly recommend Jack Phelan to others in the future.
Salesman Norman was extremely knowledgeable, helpful, and patient with me as I looked at numerous vehicles to find the right one for me!
Salesman Kevin was totally professional, took his time to clearly explain all of the car capabilities and how to fully use them
Compre un vehiculo nuevo en el stickert estaba que incluia los all weather mats pero no estaban dentro del vehiculo hablando con el vendedor me dice que ellos los ordenan y que tardan un mes en llegar ya han pasado mas de 2 casi 3 y sigo sin respuesta , me parece una falta de respeto que entreguen un carro nuevo sin ningun tipo de alfonbra y tenga que esperar mas de 2 meses sin seguir teniendo una
Very smooth purchase with no issues. Kevin was very attentive and did a great job!
The experience was awesome. Couldn’t ask for better individuals to deal with. 1st rate operation!!
On April 12, 2022, I bought a pair of disc rotor part #22968231 that was already "discontinued" at Jack Phelan The salesperson Mr. Casey Janociak, on that date ask the person who assisted me if there was a warranty, and Mr. Casey said yes! It was on the box there is a sticker on it 2 years warranty, but last year in October I felt the vibration on the brake pedal when I pressed it but it was too cold so I decided to wait for good weather but is winter season. this March 16, 2024, that Saturday, I call the parts dept. someone ... Read More DealerRater - Mar 21, 2024
quick srevice friendly informative people really happy with everything would recommend coming hear to anyone
Thanks for quick and painless purchase. Ray was a professional thru and thru. I will most definitely consider coming back for another purchase.
Jason in service was awesome! I explained to him that I had an appointment but I came an hour early due to some other issues I was having in my personal life. He had me in and out in no time and was very understanding! Thank you Jason!
Great dealership Great people Great experience Found everyone was very helpful and knowledgeable !! Happy with new truck!!
fue una gran experiencia, resolvieron todas nuestras dudas, nos dieron muchas opciones y nos ayudaron a tomar la mejor decisión.
Mr. Rios is excellent! The process was very quick and smooth. They didn't have the color I wanted but was able to get it the next day! I would recommend Mr. Rios and Jack Phelan to everyone! I love my new trax!!!
I like taking my car into the the dealership. I am comfortable that will fix my car.
When ever I go to the dealership I am treated like family by sales and service etc
Been our dealership for almost 40 years. Guess that says it all. Dependable, questions answered effectively, attentive and polite
Always satisfied my needs. Long time customer. Tho dealership a distance from my home, I feel more secure taking car for service from where purchased.
Worst customer service , saw they had a vehicle in stock on there web site, called to confirm, scheduled an appointment for Saturday 7/15/23 to take a look at it, when I arrived the salmon Mike said he’d go check and came back to tell me it was sold, tried desperately to sell me the white one I told before when I was there the first time I didn’t want white he said then he couldn’t help what crock of shot he could of called other dealers to see if they had it don’t go there they will ... Read More DealerRater - Jul 21, 2023
Great dealership. Excellent customer service. Friendly staff. I’m a longtime customer and will continue to use them.
Very helpful and nice people , make you fill very confident in buying a vehicle, they don’t put any pressure on you to buy a vehicle. Overall great service I bought 2 vehicles from them and I will buy another vehicle from them with absolutely no thought because I know exactly what service I’m getting and the great quality of the vehicles.
Recently purchased 2018 Chevy Tahoe . After purchased I’ve noticed an intermittent knocking noise while driving . Brought it in service twice for inspection and unable to find source of noise . It reoccur as soon as I returned home . Had independent drive and inspect . Quickly confirmed internal engine concern . Noise occurs every time , hot or cold , any speed . on light accel only when engine is operating in V4 mode and stops on heavier accel or V8 mode . Also retrieved code P06dd for an engine oil pressure control solenoid valve performance which shows system failed “AFTER” code was cleared , that’s very ... Read More DealerRater - Apr 27, 2023
Everything was good the service the experience like always good no complain the prices are ok
Brought our Trax in for service on Monday 3/27. Service was completed withing 2.5 hours - much quicker than expected. Work performed was explained well. Cost was quoted prior to service and was even a little less than quoted, which is always great!
Kevin Flynn was very helpful and took the time to answer all my questions I had about the vehicle I was purchasing. Not only did he answer all my questions but he went on my time table for the purchase, not his own. I would definitely buy a car from him again.
I received excellent service from this dealership. My experience with Jose and Ray was Top notch. The confidence I had when driving off the lot with my new truck because of the professionalism from Jose and Ray was high. Thanks guys! Great job!
Not Exactly what I ordered, but very content with my purchase. Thank you Rob Dwyer.
My first time trading in a car. Mike was able to get me what I needed, at the price I needed. It was a very easy transaction and I am very happy with my purchase. Thank you Mike!!!
Great experience. Knowledgeable service writer and problem solved quickly. Excellent service. Will return for future issues.
I honestly believe that the technicians at Jack Phelan Chevy are top notch. They are the reason I trust them with the maintenance needs of my truck.
I bought my car in this dealership. Great customer service! It was quick and well done. They have friendly staff.
It’s hard to find businesses today that care about their customers experience. This is one of them. Jack Phelan has been selling cars in it’s community and surrounding communities for over 50 years for a reason, they care about their customers. Kudos to J. C. Phelan who continues the Phelan tradition to this day. Well trained staff that likes their jobs and are happy working there. When the owner creates a positive environment for it’s staff it trickles down to the customers, hence why buying there is so effortless. Great job J. C. continue the Phelan mission.
We have used Jack Phelan a number of times. We work with the same salesman, Jenaro Gonzalez. Excellent salesman, is pleasant and works well with the customer.
The service is great. I am always attended to by Mr. Jason Carlton who has always helped me with explaining all the maintenance issues my car needs. He also helps me with coupons or rebates by saving me some money. The service repairs are great and they take care your car and when they are done the car drives smooth. Great work.
good warranty service on my parking brake problem. Reloaded the software and everything sems to be working properly.
Fast service, I was in and out in 30 minutes. I waited for my vehicle, I was glad I did.
Yesterday, we placed a $1000 down payment on a new Tahoe and today they sold it out from under us.
I Just Purchased My 2nd Pre Owned Vehicle From Sales Associate Jenaro Gonzalez At Jack Phelan Chevrolet In Lyons Illinois Jenaro Gonzalez Is The Best Vehicle Sales Associate That I Have Ever Met Jenaro Is Very Knowledgable In All Aspects Of A Vehicle Purchase When We Met At The Dealership To See The SUV Jenaro And I Took A Walk Around Inspection Of The SUV { Inside And Out } Then Jenaro Answered Any Questions I Had Regarding This SUV We Then Took The SUV For A Test Drive Jenaro Explained Step By Step All The Highlights Of This SUV And How ... Read More DealerRater - Dec 25, 2021
Very clean everyone wear a mask, there was hand sanitary everywhere, very polite to everyone that came through the door
Yes very happy and very satisfied with my purchase today, my sales agent Robert Rios is the guy! I just want to say I met Robert back in 2012 and since we’ve always been in contact, he has won my confidence and honestly, truly you should stop bye and ask for him you won’t be disappointed !!!
Great work good service good costumer take care I hope they keep doing for everyone
Thanks again for serving my car, Jason took care of my Chevrolet in a professional and caring experience!
Ziv, makes car buying simple and quick. The best in the business. This was my 22nd car I bought from Phelan Chevrolet. I’ll be back for more.
As always Excellent Service!! Very friendly employees!! Missed the coffee . Could not make appointment on line. Any suggestions? Service was quick, not a long wait
I bought a vehicle at Jack Phelan Dodge and I could not get help on the paperwork errors from Tom after 3 months. I filed a complaint with BBB and BOB from the Chevy side fixed it in a week. Hats off to BOB I give him five stars, Chevy has there act together!!!********
The sales man was great as we have dealt with him before. Wasn’t impressed with the low selection available in the lot. Seems like it’s going out of business.
I would like to thank Mike for good service every time I come there he look out for me thumbs up thanks I will be sending people Mike’s way!!
My car broke down and Jeremy helped me out getting towed to Jack Phelan he gave me a good lead on a towing company. But the staff at the cashiers window in the evening after 5:00 were fantastic in helping me retrieve my bag I left accidentally in the car they assisted me and even had one of the big bosses come out to help. Jason was good at keeping my up to date on the repairs and when my car was ready. Thanks to all of them especially the cashiers, I wished I got their names but they get a ... Read More DealerRater - May 2, 2021
Ivan and Robert truly went above and beyond. Their kindness, respect and courtesy were not only appreciated but they restored my faith that there are businesses that still care about customer service and providing an excellent buying experience.
I had to have my car serviced & when I went to pick up my car, the young lady at the cashier window was NOT wearing a mask. This is not the first time this has happened, but beforehand she was quick to put one on before I approached the window, this time she didnt put one on at all. When I said "You're not wearing a mask" she responded with "Thats why the glass is there." Except window in glass was open to be able to hand me keys and papers that I needed ... Read More DealerRater - Apr 29, 2021
Always prompt service whether I have an appointment or just drive in for oil change. With all the new features I felt pretty comfortable driving away knowing everything the onboard computer system could do from a simple 5 minute walk through. Thanks again.
Great customer service!!! The staff and service was very courteous and friendly, I would definitely recommend Jack Phelan to my friends, family, and acquaintances. Great experience overall.
I went in to purchase a vehicle. After 5 hours the deal was finalized but before we could drive off the lot the oil light and tire pressure light came on. We checked the oil n it was bone dry. The sales man and manGer tried to convince us that they will put oil in it n it would be fine. There was no wY i was dropping $34k on s vahicld that had no oil. So i drmsnded my money bAck n canceled the deal. Never again wl i go to them. I went yo another dealer got the sand ... Read More DealerRater - Feb 23, 2021
Great experience getting my Equinox. Rob made sure I was happy with my purchase top notch service. GM was great too. 5 stars. I will make sure to send a couple of friends .
Once again I was able to make my purchase without any pressure from any of the employees . Hope to visit again for a dependable used car my wife , for her transportation to work.
Les recomiendo mucho el servicio de Julián una persona que ayuda al cliente para que quede contento!! No importa el tiempo que tomes de estar ahí, aparte ayuda a que tengas un buen precio para tu carro !!
Jason provided excellent customer service! It is always a pleasure dealing with the employees in the service department. Thanks for all you do every visit!
Jeremy in the service department was extremely helpful and very professional. He is a very dedicated and knowledgeable employee and it was a pleasure to deal with him. Highly recommend anybody to contact him with service related issues.
Excellent customer service. In depth explanation of vehicle and operation. Opportunity to test drive multiple vehicles. Financing straightforward and uncomplicated. Great experience and love the vehicle.
Awesome customer service! If you’re looking for a professional, understanding, and patient person..ask for MIKE BORYCZKA. He helped us with all our needs for our family.
Rob Dwyer made this a super easy no snag experience and i would recommend to anyone, i am looking forward to having my car serviced here in the future
I had a very good experience. I left in a new car with a wide smile. Juan worked out a very good deal so that the payments were manageable.
They did a half xxx repair job to push it out so I would be liable Treated me as if I was dumb w/not go back if I could put no stars I would
great service.,i did not like waiting 3 hours for a oil change, but I understand with the virece, and people off on vacation, I would have liked to see some signs for people to wear masks,
Juan García es una persona muy eficiente y cortes respetuoso y amable si compro otro carro lo aria con el por ser una persona amable y ayuda a mucho ala persona te explica
A total liar! Lied right through his teeth. Found out after the truck was bought he lied about his life and a lot of bs! This guy is a thief wearing a tie! Don’t recommend this dealership. Horrible experience regarding the fact I’ve bought at dealerships before.
The service writer let me know about my services that I needed for my car. He was very professional. I think his name was Jason.Great job
This is our 1st vehicle purchased at Jack Phelan. We’ve been in a couple times for test drives and everyone is always willing to help us out. We were just starting to look for vehicles and started with Jack Phelan when we test drove the Silverado. After going to multiple locations we ended up back at Phelan. Where everyone was working hard to get us where we needed to be in payments. Rob was not pushy but willing to find us exactly what we wanted. Ziv is fabulous, so kind and does a great job explaining all of our ... Read More DealerRater - Jun 6, 2020
Excellent service... Check in was easy. They kept everything touch free and sanitized, which I appreciated. The shuttle home and the pick up service was a bonus!!!
This was the best experience I've ever had buying a car. Because of the virus and me being 76, I had to look at cars online. I did talk with other dealerships and some were totally exasperating with their sales tactics and changing prices that i just couldn't nail down. Martin treated me almost like family, was very informative and the price was right on. The car was delivered the next day with my license plates already on. paperwork took like ten minutes and I was done! The only words I have are THANK YOU .I'll be back.
Pleasant staff, no pressure, explained everything about our new car and the financing. This is the fourth vehicle we have purchased there and we have referred others.
The sale was smooth and easy, Bill explained everything to me that I needed to know. Very helpful salesman, highly recommend him if you need a car (new or used) he will help you with anything you need!
Great car buying experience. My salesman was outstanding and the entire process went along smoothly. Will definitely be back next time I’m purchasing a vehicle.
Mike B and the staff were outstanding and great to work with! JC and Zivadin were very helpful and friendly as well! I understand why my father has been coming to Jack Phelan for 50 years!